I bought this for my mother, it arrived on time. No issues. I paid for the expert installation, which we had no problems. 15 minutes after the technician left, the thing stopped working. Of course I was at work, so when this occurred my mom did not know what to do. She called the tech back and he confirmed he could not figure out why it stopped. Later that evening I stopped by my moms house to see what the story was. Everything seemed to work except the belt. Now I have to call NordicTrack and see when they can send someone out. Amazon, is pretty good about offering solutions as far as returns.

I was given 3 options.
1. Call Norditrack
2. Have a local repair person fix it, and they would refund me $120.00
3. Complete refund on both the unit and shipping (I would assume the 3 year maintenance plan).

I am giving this 1 star because despite some of the good and bad stories, there should be no reason why this thing should have died.

I am hoping I get a quick response tomorrow and we can work from there.

I will update as we go along.

***************UPDATE

So it was initially decided that the motor was broken on the machine by the technician who was dispatched about a week later. It took about 2 weeks to receive another motor. Add a few days to dispatch another tech at this point we are talking almost a month since the machine has arrived. (I was actually contemplating of just doing a return because it was nearing the time to pay the charge on my credit card.) Back to the story, so the tech shows up, we have the new motor, and an excited mom, I then find out that its not the motor, but the control panel. Again back to square one, another 2 weeks for delivery. Again a couple days to dispatch a technician once the part arrived. Tech arrived installed the new control panel and the machine runs, and hasn't had a problem since. Its been working with no issues for about 2 months now. Mom is happy, but I'm not really sure it was worth it. At this point I can't recommend purchasing this unit through this sales channel. Amazon was perfect but I don't know if it is Norditrack, the warehouse who holds this equipment, XPO who ships this equipment, the tech who installed this equipment... bottom line... a product was purchased for over $700 and it didn't work for almost two months from the day the transaction was completed. We weren't given anything for our troubles. Yes we weren't told "oh well sorry no refunds, all sales are final", we were offered a refund of $120 if we decided to let Norditrack off the hook and go with a local repair person, but there was nothing saying "we are sorry for what happened, the month and a half that was lost will be on us" (the company that failed to delight you as a customer). The only power as a customer is a review, to forewarn others of such an awful experience.

I work in the customer service industry, so I know how hard it can be to please customers. In this case, the product offer and the services to support it were abysmal.

Sincerely,
Sam K.